A complete breakdown of every feature — AI voice agents, conversation intelligence, analytics, integrations, and enterprise security.
Intelligent, autonomous call handling that never sleeps
Handles inbound calls around the clock. Qualifies leads, confirms bookings, collects feedback, and escalates to a human when needed — in any language.
Every call automatically transcribed with AI summaries, topic extraction, action items, and talk/listen ratio analysis.
Real-time scoring of caller mood across every conversation. Identify frustrated callers and flag calls needing follow-up.
Automatically rate every call against your custom criteria. Spot coaching opportunities without manual review of recordings.
Post-call notes generated and synced to your CRM instantly. Zero manual data entry. Zero missed details, ever.
Serve global customers in their language. The AI adapts voice, tone, and language per caller automatically.
Automatically detect trending topics and recurring issues across all calls — no manual tagging required.
The AI remembers context within a conversation so callers never have to repeat themselves — natural, human-like dialogue.
Get every call to the right place, instantly
Guide callers through fully customisable menus. Route them to the right department with zero hold time.
Route calls based on CRM data, caller history, or department availability — every caller reaches the right specialist.
Syncs with your calendar and books in real time, with automatic SMS/email confirmations sent to callers.
Never miss an out-of-hours call. Custom greetings, message capture, and emergency escalation rules.
Automatically record every call. Access recordings instantly from your dashboard with playback and download.
Send and receive messages via SMS and WhatsApp alongside your calls — everything in one unified inbox.
Manage multiple numbers from one dashboard — local, national, or international numbers for every location.
Display your business name on outbound calls for higher answer rates and increased trust.
Deep visibility into every conversation and trend
Live overview of all active calls, agent availability, queue length, and performance metrics — updating every second.
Track peak hours, missed calls, abandonment rates, and trends with detailed historical reports and charts.
Monitor individual and team metrics. Identify top performers and spot coaching opportunities instantly.
Label calls by type, outcome, and goal. Build a fully searchable history of every customer interaction.
Export call insights, transcripts, and AI notes directly to your CRM or as a formatted PDF report.
Display real-time metrics to your whole team — call volumes, queue status, and performance on a shared screen.
Tools that help your team close more and do less admin
Auto-dial numbers sequentially from a list. Eliminate manual dialling and cut dead time between calls.
Dial up to 10 numbers simultaneously. When someone answers, the AI routes the live call to an available agent instantly.
Turn any phone number on any webpage or CRM into a clickable call button. Every interaction logged automatically.
Leave pre-recorded voicemails with a single click — saving your team from repeating scripts dozens of times a day.
Managers listen in on live calls, whisper to agents, or barge in — perfect for training and quality assurance.
Desktop or mobile alerts for every missed call, inbound call, or message — stay in control anywhere.
Enterprise-grade protection as standard
All calls protected with TLS and SRTP encryption between all endpoints — your data is always secure in transit.
Fully GDPR compliant by default. Data processing agreements, right-to-erasure tools, and audit logs included.
HIPAA compliance via signed BAA for healthcare businesses. Secure handling of protected health information.
Secure, simplified sign-in for your entire team. Supports SAML 2.0 and works with major identity providers.
Define granular access levels for every team member — agents, supervisors, admins — with full audit trails.
Block known spam numbers, detect robocalls, and protect your team from fraudulent inbound traffic automatically.