From connecting your number to taking your first AI-handled call — everything you need to know, explained simply.
Setup steps
No technical knowledge needed. No developers. No complicated configurations. Just plain English and your existing phone number.
Forward your current business number to Deskmate — mobile, landline, or VoIP. There's zero disruption. Customers still dial the same number they always have. You can forward all calls or just overflow calls when you're busy or after hours.
Using our simple onboarding form, describe your business in plain English: services, pricing, opening hours, booking rules, FAQs, and tone of voice. The AI learns quickly and represents you professionally. Update any time from your dashboard.
Set rules for different call types: after-hours greetings, emergency escalations, booking flows, FAQ responses. Decide which calls the AI handles end-to-end and which it transfers. Configure routing logic and set up Slack or email alerts — all from your dashboard.
Deskmate starts answering calls right away. Every call handled professionally. Bookings confirmed in real time. Summaries and transcripts land in your inbox within seconds of each call ending.
Use your analytics dashboard to track call volumes, sentiment trends, peak hours, and agent performance. Read AI-generated summaries, listen to recordings, and identify missed leads. The more data Deskmate collects, the smarter it gets.
The technology
Built on enterprise-grade AI infrastructure trusted by 4,000+ businesses globally.
Natural Language Processing that understands context and intent — not just keywords. The AI holds natural conversations, not robotic scripts.
Neural text-to-speech technology that sounds indistinguishable from a human receptionist, in 60+ languages and accents.
Responses generated in under a second — no awkward pauses. Callers experience a smooth, natural conversation from start to finish.
All calls protected with TLS and SRTP encryption. Full GDPR compliance and HIPAA support for healthcare businesses.
Redundant, globally distributed infrastructure. Deskmate is available 24/7, 365 days a year with an SLA-backed uptime guarantee.
The AI improves over time based on your specific call patterns — getting smarter at handling your unique customer interactions.
The comparison
See how Deskmate stacks up against hiring full-time reception staff.
| Capability | Deskmate AI | Human Receptionist |
|---|---|---|
| Available 24/7/365 | ✓ Always on | ✗ Business hours only |
| Answers every call instantly | ✓ Zero hold time | ⚠ May be busy |
| Books appointments automatically | ✓ Real-time sync | ✓ Manual entry |
| Call transcripts & summaries | ✓ Instant & automatic | ✗ Manual notes only |
| Handles multiple calls at once | ✓ Unlimited concurrent | ✗ One at a time |
| Sentiment analysis on every call | ✓ Automatic scoring | ✗ Not available |
| CRM sync after each call | ✓ Automatic | ⚠ Manual & time-consuming |
| Covers holidays & sick days | ✓ Never absent | ✗ Requires cover |
| Speaks 60+ languages | ✓ Native fluency | ✗ Typically 1–2 languages |
| Monthly cost | ✓ Fraction of salary | ✗ £25,000–£35,000/yr + benefits |
| Setup time | ✓ Under 10 minutes | ✗ Weeks to hire & train |
FAQ